Refund policy

We want you to love your Mati Made pieces. If your item arrives damaged or not as expected, please contact us within 14 days of delivery. We’ll organise a replacement or refund. Because our products are handcrafted in small batches, we do not accept change‑of‑mind returns. To start a return, email us at hello@matimade.com with your order number and a photo of the issue

Each Mati Made piece is handcrafted in small batches. Variations in colour, texture, and detailing are part of the charm and individuality of handmade work.